Silky Rayon Kurta in A Sleeping Collar

Taatvika Fashion Alteration, Return, Exchange, and Refund Policy

At Taatvika Fashion, we are committed to providing you with quality products and excellent customer service. Please carefully review our policy regarding alterations, returns, exchanges, and refunds to ensure a smooth shopping experience.

Alteration Policy

• We currently do not offer alterations for online purchases.
• Alterations are available for in-store purchases and may incur additional charges depending on the complexity of the request.
• Please visit our physical store for more details on alteration services.

Return Policy

• Online Purchases: We accept returns within 48 hours of receiving your order. Items must be returned unused, unwashed, and in original condition, with tags attached and in their original packaging.

• Sale and Discounted Items: These items are non-returnable unless defective or damaged.

• Customized Orders: Customized, personalized, or made-to-order items are non-returnable, non-exchangeable, and non-refundable under any circumstances.

  Note: Customized items include but are not limited to, personalized prints, embroidery, or made-to-order sizes.

Exchange Policy

• Online Purchases: Items can be exchanged for a different size, color, or style within 48 hours of receipt, subject to product availability.
• Customized Orders: No exchanges will be accepted for customized items.
• Exchange Conditions:
  • The item must be in original, unused condition, with tags attached and in the original packaging.
  • Exchanges can only be made for items of equal or greater value. If the exchange is for a higher-value item, the difference will be required.
  • If the desired size or style is out of stock, store credit will be issued instead of an exchange.

Refund Policy

• Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
• Store Credit: If an exchange is not possible, a store credit may be offered as an alternative to a refund.
• Customized Orders: No refunds will be provided for customized, personalized, or made-to-order items, except in cases of defect or damage during production or shipping.

360-Degree Package Opening Video Requirement for Shipping Issues

• Shipping-Related Issues: To ensure transparency and avoid disputes regarding shipping-related issues, we require a 360-degree video of the package opening if the item is damaged or defective upon arrival.
  • This video should clearly show the condition of the package upon arrival and the item inside.
  • Failure to provide this video may result in an inability to process your return, exchange, or claim.
  • If the video reveals damage due to shipping, we will arrange for a replacement or a refund, as per the case.

How to Process Returns, Exchanges, and Claims

• In-Store Returns/Exchanges: If you purchased an item in-store, bring it back within 48 hours of your purchase along with proof of purchase (receipt or order confirmation) for returns or exchanges.
• Online Returns/Exchanges: Contact our customer service team at [contact information] to initiate the return or exchange process. Upon approval, we will provide you with return instructions and a shipping label.
  • For returns, please ensure that the item is securely packed to avoid damage during transit.
  • Please ensure you include the 360-degree video of the package opening if you are reporting a shipping-related issue.

Important Notes

• Shipping Costs: Customers are responsible for the shipping costs of returns and exchanges unless the return is due to an error on our part (e.g., defective or damaged items).
• Customized Items: Please double-check all details (size, color, personalization) before finalizing a purchase for customized items, as these are non-returnable and non-exchangeable.